--- title: Empyra Atlassian Platinum Solution Partner | Atlassian Services | Blog | Murali Varadharajan description: Meet Murali , an ardent and passionate digital marketer driving results through strategic online initiatives. 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[ monday.com AI Agent ](https://www.empyra.com/monday-com-ai-agents) - [ appserve.ai Automation ](https://www.appserve.ai/) - [ Resources ](https://atlassian.empyra.com/blog/author/murali#) - [ Blog ](https://www.empyra.com/blog) - [ Case Studies ](https://www.empyra.com/case-studies) - [ Join Our Team ](https://www.empyra.com/careers) - [ Contact Us ](https://www.empyra.com/contact-us) [Facebook ](https://atlassian.empyra.com/blog/author/murali#0) # Murali Varadharajan Meet Murali , an ardent and passionate digital marketer driving results through strategic online initiatives. I write content to engage audience, create awareness, and craft compelling digital campaigns to drive business impact. [![Incident-Management-in-ITSM](https://atlassian.empyra.com/hs-fs/hubfs/Team%20%E2%80%9824%20(5).jpg?width=1024&height=580&name=Team%20%E2%80%9824%20(5).jpg) ](https://atlassian.empyra.com/blog/what-is-incident-management-in-itsm-understanding-the-steps-and-best-practices) 5 min read #### [What is Incident Management in ITSM: Steps and Best Practices Explained](https://atlassian.empyra.com/blog/what-is-incident-management-in-itsm-understanding-the-steps-and-best-practices) ![Picture of Murali Varadharajan](https://atlassian.empyra.com/hs-fs/hubfs/Murali%20Varadharajan.jpg?width=30&name=Murali%20Varadharajan.jpg) [Murali Varadharajan: ](https://atlassian.empyra.com/blog/author/murali) Jan 11, 2024 11:43:22 PM Discover how effective incident management in ITSM minimizes downtime, boosts service reliability, and streamlines IT operations. This guide breaks down key steps, best practices, and actionable strategies to keep your IT services running smoothly.... [Read More](https://atlassian.empyra.com/blog/what-is-incident-management-in-itsm-understanding-the-steps-and-best-practices) ## **PDF Guides for Atlassian Cloud Migration** Explore PDF downloads designed to help you move forward with the Atlassian Cloud Migration journey and make the right decisions for your business. 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