Averting the IT Firestorm: Mastering ITSM SLA & Escalation

How to Optimize and take your Service Management to the next level?

What You will learn?

•  Understand how to leverage SLAs to prioritize and manage requests effectively
  
•  Learn how to utilize automation to streamline your operations and improve deliverability
  
• Gain insights on how to balance high, medium, and low-priority tasks without sacrificing service quality or efficiency

Optimizing Atlassian Licensing

Streamline License Management, Save Money & Make the Most Out of Your Atlassian Investment.

Key Insights:

• Choosing the Right License Type
• Leveraging Cloud Benefits
• Standard vs. Premium vs. Enterprise
• Co-terming for Multiple Atlassian Products
  

Optimizing Atlassian Licensing

Streamline License Management, Save Money & Make the Most Out of Your Atlassian Investment.

Key Insights:

• Choosing the Right License Type
• Leveraging Cloud Benefits
• Standard vs. Premium vs. Enterprise
• Co-terming for Multiple Atlassian Products
  

Averting the IT Firestorm: Mastering ITSM SLA & Escalation

How to Optimize and take your Service Management to the next level?

What You will learn?

•  Understand how to leverage SLAs to prioritize and manage requests effectively
  
•  Learn how to utilize automation to streamline your operations and improve deliverability
  
• Gain insights on how to balance high, medium, and low-priority tasks without sacrificing service quality or efficiency
  

Prioritizing Requests with a Priority Matrix and SLAs in Jira Service Management

    Discover how to

• Decrease your service downtime,
• Improve customer and agent experience.
• Make request changes more efficient.

ITIL Priority Matrix in Jira Service Management

How to implement, configure and optimize with Jira Service Management

Discover how to:

• Decrease your service downtime,
•  Improve customer and agent experience 
• Make the request changes more efficient watch our webinar.

Migrating to the Atlassian Cloud

Watch our experts discuss Atlassian Cloud Migration in detail.
Topics covered:

• How to migrate Atlassian apps to Cloud?
• ROI between Server and Cloud
• Apps data migration challenges
• Single Sign-On and User Provisioning in Cloud

Behind the Scenes of Jira Software/JSM

Watch our Atlassian experts share deep insights about Jira Administrator’s Best Practices.
Topics covered:

• Understand Jira Administration dependencies
• Avoid having to unwind configurations down the road
• Maintain clean configuration structure and set standards
• Insider tips and tricks to spinning up JSW & JSM projects

Understanding JIRA-ServiceNow Integration

Watch our experts share features and functionalities of the homegrown app ServiceNow -Jira Connector.
Topics covered:

• Introduction – Jira-ServiceNow Connector
• Configuring Jira-ServiceNow Connector
• How to do Field to Field Mapping
• Real-life case study

Understanding Tag Tracker app for Jira

Watch our experts share the features and functionalities of the homegrown app Tag Tracker.
Topics covered:

Empyra’s Jira Tag Tracker app makes it extremely easy for organizations to identify and communicate the issues that could be increasing the risk of delay for projects. The Tag Tracker app identifies issues, where users are tagged with no response and the issue, has not closed, grouped by aging.

ITSM with Atlassian Suite

Find how ITSM with Atlassian Suit can help your teams with modern automation solutions to keep the process simple, flexible, and customizable.

Atlassian Cloud ultimately sets you free

Find how you can achieve a tangible return on investment by innovation, scale, and improvement in efficiency across your organization with Atlassian cloud migration.

Proven strategies for successful Atlassian Cloud migration

Watch Atlassian experts discuss Cloud Migration strategies and important points to keep in mind.

Keeping IT and Software teams in Sync using Jira Service Management

Find how to seamlessly connect your ITSM processes with your engineering teams using Jira Service Management and Jira Software.