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In the age of automation, ITSM practices integrate the latest agile frameworks. Our holistic approach ensures an outstanding customer experience by leveraging our team’s decades of expertise with Atlassian JSM’s modern automation solutions. These solutions are designed for streamlined, versatile, and adaptable processes. Atlassian Jira Service Management strikes the ideal balance between ITSM and DevOps. Our Atlassian Certified Consultants can help you make the most out of your JSM investment through excellent Jira service management training.
Why do you need ITSM?
- Achieve a proactive planning and process-oriented approach
- Increase efficiency and effectiveness to lower IT costs and increase ROI
- Allow for better transparency and accountability within the organization
- Unlock digital transformation through ITSM tools that enable next-generation technologies like automation
Service Request Management
Knowledge Management
IT Asset Management
Problem Management
Change Management
Why Jira Service Management?
- Atlassian Jira Service Management enhances visibility of work within organizations.
- It fosters an open and collaborative environment for teams.
- The platform accelerates value delivery by bringing work into focus.
- Teams utilizing JSM can efficiently provide more value to customers.
- JSM aids in achieving seamless workflow and eliminating data silos.
- It ensures everyone is aware of ongoing activities.
- Contact our team of experts today for exceptional support
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Make work visible
An open, collaborative platform brings greater visibility to work and increases efficiency
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Deliver value fast
Empower teams to deliver value fast without the cost and complexity of legacy ITSM
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Work that flows
Accelerates the flow of work between DevOps, and Business teams
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Implementation
Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.
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Optimization
Enhance your Atlassian investments for cost savings and improved outcomes. Our expertise can assist in removing duplicate user licenses, identifying and eliminating redundant apps, and optimizing license management for overall reduced costs.
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Migration
Experience hassle-free migration from another tool to JSM without business disruption. Our team specializes in data migration, customization, and integration of JSM with your pre-existing tools. As an Atlassian Cloud Specialized Partner, we also perform seamless cloud migrations for organizations of all sizes.
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Training
Empyra’s Certified Atlassian experts provide Jira Service management training to help your team leverage the capabilities of JSM to the fullest, offering flexibility with classroom, customized, or on-site sessions for comprehensive learning.
Victoria’s Secret – Case Study
Victoria’s Secret simplified its processes & improved ITSM by partnering with Empyra for a smooth transition to Atlassian Jira Service Management.
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