ITSM with Atlassian Jira Service Management

Elevate your IT delivery and operations with Jira Service Management and Empyra.

Revolutionize ITSM with Jira


In the age of automation, ITSM practices integrate the latest agile frameworks. Our holistic approach ensures an outstanding customer experience by leveraging our team’s decades of expertise with Atlassian JSM’s modern automation solutions. These solutions are designed for streamlined, versatile, and adaptable processes. Jira Service Management strikes the ideal balance between ITSM and DevOps. Our Atlassian Certified Consultants can help you make the most out of your JSM investment through excellent Jira service management training.

Why do you need ITSM?

  • Achieve a proactive planning and process-oriented approach  
  • Increase efficiency and effectiveness to lower IT costs and increase ROI
  • Allow for better transparency and accountability within the organization 
  • Unlock digital transformation through ITSM tools that enable next-generation technologies like automation 
Talk with an expert

Streamline ITSM with Our Atlassian JSM Services

Service Request

Service Request Management

Knowledge Management

Knowledge Management

IT Asset

IT Asset Management

Incident Management

Incident Management

Problem Management

Problem Management

Change Management

Change Management


Why Jira Service Management?

Atlassian Jira Service Management is specifically designed to empower high-velocity teams by enhancing visibility of their work in the organization. This platform offers an open and collaborative environment that not only brings work into focus but also accelerates value delivery. By utilizing JSM, teams can efficiently provide more value and enhance the overall customer experience at a faster pace. Moreover, JSM aids organizations in achieving seamless workflow and eliminating data silos, ensuring that everyone is aware of ongoing activities. Contact our team of experts today to receive exceptional

Jira Service Management Training

Unleashing Atlassian Jira Service Management's Potential


Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency.


Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM


Work that flows

Accelerates the flow of work between DevOps, and Business teams

Why Choose Atlassian JSM with Empyra? 


Seamless and Intuitive: Enjoy a user-friendly interface that simplifies ITSM operations, reducing training efforts and maximizing productivity.

Efficiency Boost: Benefit from automated workflows, intelligent routing, and self-service capabilities that optimize your IT team's efficiency.

Proactive Incident Prevention: Utilize predictive analytics and proactive monitoring to identify and resolve potential issues before they impact your organization.

Knowledge Empowerment: Leverage Jira Service Management training to access a centralized knowledge base, fostering self-service and enabling your team to efficiently handle incidents.

Continuous Improvement: Embrace a culture of constant growth and improvement with our comprehensive problem management and change management initiatives.

Our Jira Service Management Services



Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.



Enhance your Atlassian investments for cost savings and improved outcomes. Our expertise can assist in removing duplicate user licenses, identifying and eliminating redundant apps, and optimizing license management for overall reduced costs.

Jira Service Management Implementation Case Study

Discover how Empyra helped Victoria’s Secret make a smooth transition from legacy tools to JSM. This comprehensive case study outlines the JIRA implementation journey and the improvements Victoria’s Secret saw in its ITSM and overall efficiency. 

Cloud Migration

Victoria’s Secret – Case Study

Victoria’s Secret simplified its processes & improved ITSM by partnering with Empyra for a smooth transition to Atlassian’s Jira Service Management. 

Full Case Study

Frequently Asked Questions

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India Office

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(330) 744-5570

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