ITSM with Atlassian Jira Service Management

Elevate your IT delivery and operations with Jira Service Management and Empyra.

Revolutionize ITSM with Jira

 

In the age of automation, ITSM practices integrate the latest agile frameworks. Our holistic approach ensures an outstanding customer experience by leveraging our team’s decades of expertise with Atlassian JSM’s modern automation solutions. These solutions are designed for streamlined, versatile, and adaptable processes. Jira Service Management strikes the ideal balance between ITSM and DevOps. Our Atlassian Certified Consultants can help you make the most out of your JSM investment through excellent Jira service management training.

Why do you need ITSM?

  • Achieve a proactive planning and process-oriented approach  
  • Increase efficiency and effectiveness to lower IT costs and increase ROI
  • Allow for better transparency and accountability within the organization 
  • Unlock digital transformation through ITSM tools that enable next-generation technologies like automation 
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Streamline ITSM with Our Atlassian JSM Services

Service Request

Service Request Management

Knowledge Management

Knowledge Management

IT Asset

IT Asset Management

Incident Management

Incident Management

Problem Management

Problem Management

Change Management

Change Management

ITSM

Why Jira Service Management?

Atlassian Jira Service Management is specifically designed to empower high-velocity teams by enhancing visibility of their work in the organization. This platform offers an open and collaborative environment that not only brings work into focus but also accelerates value delivery. By utilizing JSM, teams can efficiently provide more value and enhance the overall customer experience at a faster pace. Moreover, JSM aids organizations in achieving seamless workflow and eliminating data silos, ensuring that everyone is aware of ongoing activities. Contact our team of experts today to receive exceptional

Jira Service Management Training

Unleashing Atlassian Jira Service Management's Potential

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Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency.

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Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM

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Work that flows

Accelerates the flow of work between DevOps, and Business teams

Why Choose Atlassian JSM with Empyra? 

 

Seamless and Intuitive: Enjoy a user-friendly interface that simplifies ITSM operations, reducing training efforts and maximizing productivity.

Efficiency Boost: Benefit from automated workflows, intelligent routing, and self-service capabilities that optimize your IT team's efficiency.

Proactive Incident Prevention: Utilize predictive analytics and proactive monitoring to identify and resolve potential issues before they impact your organization.

Knowledge Empowerment: Leverage Jira Service Management training to access a centralized knowledge base, fostering self-service and enabling your team to efficiently handle incidents.

Continuous Improvement: Embrace a culture of constant growth and improvement with our comprehensive problem management and change management initiatives.

Our Jira Service Management Services

Implementation

Implementation

Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.

Optimization

Optimization

Enhance your Atlassian investments for cost savings and improved outcomes. Our expertise can assist in removing duplicate user licenses, identifying and eliminating redundant apps, and optimizing license management for overall reduced costs.

Migration

Migration

Experience hassle-free migration from another tool to JSM without business disruption. Our team specializes in data migration, customization, and integration of JSM with your pre-existing tools. As an Atlassian Cloud Specialized Partner, we also perform seamless cloud migrations for organizations of all sizes.

Training

Training

Empyra’s Certified Atlassian experts provide Jira Service management training to help your team leverage the capabilities of JSM to the fullest, offering flexibility with classroom, customized, or on-site sessions for comprehensive learning.

Book a free consultation

Jira Service Management Implementation Case Study

Discover how Empyra helped Victoria’s Secret make a smooth transition from legacy tools to JSM. This comprehensive case study outlines the JIRA implementation journey and the improvements Victoria’s Secret saw in its ITSM and overall efficiency. 

Cloud Migration
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Victoria’s Secret – Case Study

Victoria’s Secret simplified its processes & improved ITSM by partnering with Empyra for a smooth transition to Atlassian’s Jira Service Management. 

Full Case Study

Frequently Asked Questions

US Office

549 E. Sandy Lake Rd., Suite 100, Coppell, TX 75019

India Office

#1119, Banashankari 6th Stage, 1st Block, Bangalore – 560098

Call Us

(330) 744-5570

Book a Consultation With Our Atlassian Experts

HQ: Texas Office
549 E. Sandy Lake Rd., Suite 100, Coppell, TX 75019

Ohio Office
7510 Market, Suite #8
Boardman, OH 44512

New York Office
1177 6th Ave 5th Floor
New York, NY 10036

Vancouver, Canada Office
501 – 1367 West Broadway
Vancouver BC V6H 4A7

Bangalore, India Office
#1119, Banashankari 6th Stage, 1st Block, Bangalore – 560098

Singapore Office
1 Fullerton Rd, #02-01 One Fullerton, Singapore 049213

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