ITSM with Jira Service Management

Enhance your IT delivery and operations with Jira Service Management & Empyra.


Lead ITSM with the Power of Jira

In the age of automation, ITSM demands the latest generation of Agile practices. To manage their processes with efficiency, ITSM teams require modern automation solutions that are straightforward, versatile, and adaptable. Jira Service Management offers the perfect balance between ITSM and DevOps, and our Atlassian Certified Consultants can help you make the most out of your JSM investment.

Why do you need ITSM?

  • Achieve a proactive planning and process-oriented approach  
  • Increase efficiency and effectiveness to lower IT costs and increase ROI
  • Allow for better transparency and accountability within the organization 
  • Unlock digital transformation through ITSM tools that enable next-generation technologies like automation 
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Service Request Management


Knowledge Management


IT Asset Management


Incident Management


Problem Management


Change Management


Why Jira Service Management?

Jira Service Management is designed to unlock high-velocity teams by helping your team make work visible. It provides an open, collaborative platform that brings visibility to work and delivers value faster. With JSM, teams can deliver more value and a better customer experience more quickly. JSM can help you achieve work that flows and breaks down data silos so that everyone can see what’s happening.

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Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency

Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM

Work that flows

Accelerates the flow of work between Dev, Ops, and Business teams


Advantages of ITSM with Jira Service Management

Improve Customer Satisfaction: Efficiently track, manage, and respond to employee and customer requests. 

Resolve Incidents Quickly: Features like problem tracking, system monitoring, and alerts can help DevOps improve incident response

Deliver Value Faster: Improved visibility through dashboards helps DevOps and IT Ops collaborate. 

Develop Better Products: Application developers and software engineers can manage work requests related to bugs to provide support and resolve issues faster.

Manage Change Effectively: Manage changes, business assets, and tool configurations across the organization, all in one place. 

Increase Your Service Desk’s Efficiency: Different teams can roll out their own service desk with processes that fit the way they work in the organization’s JSM environment.  


Our Jira Service Management Services



Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.


Optimize your Atlassian assets to save money and improve processes & outcomes. We can help you eliminate duplicate user licenses, identify & eliminate redundant apps, and achieve better license management for a lower cost overall.


Experience hassle-free migration from another tool to JSM without business disruption. Our team specializes in data migration, customization, and integration of JSM with your pre-existing tools.


Classroom, customized, on-site, or remote – comprehensive training by Empyra’s Atlassian experts helps you leverage the capabilities of JSM to the fullest.

Jira Service Management Implementation Case Study

Discover how Empyra helped Victoria’s Secret make a smooth transition from legacy tools to JSM. This comprehensive case study outlines the JIRA implementation journey and the improvements Victoria’s Secret saw in its ITSM and overall efficiency. 


Victoria’s Secret – Case Study

Victoria’s Secret simplified its processes & improved ITSM by partnering with Empyra for a smooth transition to Atlassian’s Jira Service Management. 

Full Case Study

Frequently Asked Questions

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549 E. Sandy Lake Rd., Suite 100, Coppell, TX 75019

India Office

#1119, Banshankari 6th Stage, 1st Block, Bangalore – 560098

Call Us

(330) 744-5570

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