Averting the IT Firestorm:
Mastering ITSM SLA  & Escalation
Optimize your service desk operations & prioritize your requests efficiently.


Travis Alexander

Certified Principal Atlassian Consultant



Learn how to stop, take a deep breath, and get ahold of your service desk's priorities and deliverability using SLA's and automation.

Key Takeaways of the webinar


  • Understand how to leverage SLAs to prioritize and manage requests effectively

  • Learn how to utilize automation to streamline your operations and improve deliverability

  • Gain insights on how to balance high, medium, and low-priority tasks without sacrificing service quality or efficiency

Watch the webinar here