Webinar
Averting the IT Firestorm:
Mastering ITSM SLA & Escalation
Optimize your service desk operations & prioritize your requests efficiently.
Travis Alexander
Certified Principal Atlassian Consultant
Learn how to stop, take a deep breath, and get ahold of your service desk's priorities and deliverability using SLA's and automation.
Key Takeaways of the webinar
- Understand how to leverage SLAs to prioritize and manage requests effectively
- Learn how to utilize automation to streamline your operations and improve deliverability
- Gain insights on how to balance high, medium, and low-priority tasks without sacrificing service quality or efficiency
Watch the webinar here