Upcoming Webinar
Prioritizing Requests with a Priority Matrix and SLAs in Jira Service Management
Date: 21st September 2023, 12 PM CST
Learn practical strategies from a Certified Atlassian Consultant to optimize your ITSM workflows, boost your service quality to meet customer deadlines on time, and amplify customer satisfaction. Learn more or click the button below to register.
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ITIL Priority Matrix
How to implement, configure and optimize with Jira Service Management
Discover how to decrease your service downtime, improve customer and agent experience and make the request changes more efficient watch our webinar.
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Migrating to the Atlassian Cloud
Watch our experts discuss Atlassian Cloud Migration in detail.
Topics covered:
- How to migrate Atlassian apps to Cloud?
- ROI between Server and Cloud
- Apps data migration challenges
- Single Sign-On and User Provisioning in Cloud
Behind the Scenes of Jira Software/JSM
Watch our Atlassian experts share deep insights about Jira Administrator’s Best Practices.
Topics covered:
- Understand Jira Administration dependencies
- Avoid having to unwind configurations down the road
- Maintain clean configuration structure and set standards
- Insider tips and tricks to spinning up JSW & JSM projects
Understanding JIRA-ServiceNow Integration
Watch our experts share features and functionalities of the homegrown app ServiceNow -Jira Connector.
Topics covered:
- Introduction – Jira-ServiceNow Connector
- Configuring Jira-ServiceNow Connector
- How to do Field to Field Mapping
- Real-life case study
Understanding Tag Tracker app for Jira
Watch our experts share the features and functionalities of the homegrown app Tag Tracker.
Topics covered:
Empyra’s Jira Tag Tracker app makes it extremely easy for organizations to identify and communicate the issues that could be increasing the risk of delay for projects. The Tag Tracker app identifies issues, where users are tagged with no response and the issue, has not closed, grouped by aging.
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ITSM with Atlassian Suite
Find how ITSM with Atlassian Suit can help your teams with modern automation solutions to keep the process simple, flexible, and customizable.
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Atlassian Cloud ultimately sets you free
Find how you can achieve a tangible return on investment by innovation, scale, and improvement in efficiency across your organization with Atlassian cloud migration.
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Proven strategies for successful Atlassian Cloud migration
Watch Atlassian experts discuss Cloud Migration strategies and important points to keep in mind.
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Keeping IT and Software teams in Sync using Jira Service Management
Find how to seamlessly connect your ITSM processes with your engineering teams using Jira Service Management and Jira Software.
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