TRANSFORM

Lead ITSM with the Power of Jira

In the age of automation, ITSM demands the latest generation of Agile practices. To manage their processes with efficiency, ITSM teams require modern automation solutions that are straightforward, versatile, and adaptable. Jira Service Management offers the perfect balance between ITSM and DevOps, and our Atlassian Certified Consultants can help you make the most out of your JSM investment.

Why do you need ITSM?

Achieve a proactive planning and process-oriented approach
Increase efficiency and effectiveness to lower IT costs and increase ROI
Allow for better transparency and accountability within the organization
Unlock digital transformation through ITSM tools that enable next-generation technologies like automation

Talk with an expert

Service Request Management

Knowledge Management

IT Asset Management

Incident Management

Problem Management

Change Management

Why Jira Service Management?

Jira Service Management is designed to unlock high-velocity teams by helping your team make work visible. It provides an open, collaborative platform that brings visibility to work and delivers value faster. With JSM, teams can deliver more value and a better customer experience more quickly. JSM can help you achieve work that flows and breaks down data silos so that everyone can see what’s happening.

Talk with an expert

Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency

Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM

Work that flows

Accelerates the flow of work between Dev, Ops, and Business teams

TRANSFORM

Advantages of ITSM with Jira Service Management

Improve Customer Satisfaction: Efficiently track, manage, and respond to employee and customer requests.

Resolve Incidents Quickly: Features like problem tracking, system monitoring, and alerts can help DevOps improve incident response

Deliver Value Faster: Improved visibility through dashboards helps DevOps and IT Ops collaborate.

Develop Better Products: Application developers and software engineers can manage work requests related to bugs to provide support and resolve issues faster.

Manage Change Effectively: Manage changes, business assets, and tool configurations across the organization, all in one place.

Increase Your Service Desk’s Efficiency: Different teams can roll out their own service desk with processes that fit the way they work in the organization’s JSM environment.

Implementation

Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.

Optimization

Optimize your Atlassian assets to save money and improve processes & outcomes. We can help you eliminate duplicate user licenses, identify & eliminate redundant apps, and achieve better license management for a lower cost overall.

Migration

Experience hassle-free migration from another tool to JSM without business disruption. Our team specializes in data migration, customization, and integration of JSM with your pre-existing tools.

Training

Classroom, customized, on-site, or remote – comprehensive training by Empyra’s Atlassian experts helps you leverage the capabilities of JSM to the fullest.

Book a free consultation

Jira Service Management Implementation Case Study

Discover how Empyra helped Victoria’s Secret make a smooth transition from legacy tools to JSM. This comprehensive case study outlines the JIRA implementation journey and the improvements Victoria’s Secret saw in its ITSM and overall efficiency.

Victoria’s Secret – Case Study

Victoria’s Secret simplified its processes & improved ITSM by partnering with Empyra for a smooth transition to Atlassian’s Jira Service Management.

Full Case Study

Frequently Asked Questions

How much does Jira Service Management cost?

The cost for Jira Service Management depends on a number of factors, including which version of the software is necessary for your implementation. Atlassian offers a Standard and Premium version of JSM where additional functionality becomes available. The number of licensed agents needed will also impact the cost. However, not all JSM users will need to be licensed, as we’ll only need to procure licenses for agents processing the incoming requests.
How much time does JSM implementation take?

On average, JSM implementation takes about 4 to 6 weeks. This timeline can certainly vary depending on the number of service management projects that need to be set up, the number of teams that will need different service catalogs, and the version of the software being implemented. Jira Service Management Premium comes with additional Asset Management & Ops Genie notification functionality that may need to be configured, thus adding to the expected timeline for delivery.
Can we design custom workflows?
Who will provide the training for JSM?

 US Office

549 E. Sandy Lake Rd., Suite 100, Coppell, TX 75019

India Office

#1119, Banshankari 6th Stage, 1st Block, Bangalore – 560098

 Call Us

(330) 744-5570

ITSM with Jira Service Management

TRANSFORM

Lead ITSM with the Power of Jira

Why do you need ITSM?

Service Request Management

Knowledge Management

IT Asset Management

Incident Management

Problem Management

Change Management

Why Jira Service Management?

Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency

Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM

Work that flows

Accelerates the flow of work between Dev, Ops, and Business teams

TRANSFORM

Advantages of ITSM with Jira Service Management

SERVICES

Our Jira Service Management Services

Implementation

Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.

Optimization

Optimize your Atlassian assets to save money and improve processes & outcomes. We can help you eliminate duplicate user licenses, identify & eliminate redundant apps, and achieve better license management for a lower cost overall.

Migration

Experience hassle-free migration from another tool to JSM without business disruption. Our team specializes in data migration, customization, and integration of JSM with your pre-existing tools.

Training

Classroom, customized, on-site, or remote – comprehensive training by Empyra’s Atlassian experts helps you leverage the capabilities of JSM to the fullest.

Jira Service Management Implementation Case Study

Victoria’s Secret – Case Study

Frequently Asked Questions

How much does Jira Service Management cost?

How much time does JSM implementation take?

Can we design custom workflows?

Who will provide the training for JSM?

 US Office

India Office

 Call Us

Book a Consultation With Our Atlassian Experts

ITSM with Jira Service Management

TRANSFORM

Lead ITSM with the Power of Jira

Why do you need ITSM?

Service Request Management

Knowledge Management

IT Asset Management

Incident Management

Problem Management

Change Management

Why Jira Service Management?

Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency

Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM

Work that flows

Accelerates the flow of work between Dev, Ops, and Business teams

TRANSFORM

Advantages of ITSM with Jira Service Management

SERVICES

Our Jira Service Management Services

Implementation

Empyra excels in time-bound and result-focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage our 15+ years of consulting experience.

Optimization

Optimize your Atlassian assets to save money and improve processes & outcomes. We can help you eliminate duplicate user licenses, identify & eliminate redundant apps, and achieve better license management for a lower cost overall.

Migration

Experience hassle-free migration from another tool to JSM without business disruption. Our team specializes in data migration, customization, and integration of JSM with your pre-existing tools.

Training

Classroom, customized, on-site, or remote – comprehensive training by Empyra’s Atlassian experts helps you leverage the capabilities of JSM to the fullest.

Deciding if Jira Service Management is for you?

Jira Service Management Implementation Case Study

Victoria’s Secret – Case Study

Frequently Asked Questions

How much does Jira Service Management cost?

How much time does JSM implementation take?

Can we design custom workflows?

Who will provide the training for JSM?

 US Office

India Office

 Call Us

Book a Consultation With Our Atlassian Experts

(330) 744 5570

(866) 427 6808