Topic: Prioritizing Requests with a Priority Matrix and SLAs in Jira Service Management

1. You will explore the powerful combination of using a priority matrix and Service Level Agreements (SLAs) in Jira Service Management to effectively prioritize and manage requests. 
2. As Jira Service Management administrators, you will understand categorizing and handling incoming requests based on their importance and urgency is crucial for delivering exceptional ITSM services.
3. You will learn the concept of a priority matrix, its benefits, and how to customize it to suit your organization's needs.
4. You will explore leveraging SLAs to enforce response and resolution times for different request priorities, ensuring timely and efficient service delivery. 
5. You will gain practical insights and best practices for optimizing your request management workflow and enhancing customer satisfaction.