ITSM with Jira Service Management

Enhance your IT delivery and Operations with Jira Service Management and Empyra


Lead ITSM with the power of Jira   

As the world is moving forward with automation, ITSM has transformed into a new generation of Agile practices. ITSM teams need modern automation solutions to keep the process simple, flexible, and customizable. Jira Service Management has proved to find a perfect balance between ITSM and DevOps.  

Why you need ITSM in the first place?

  • Achieve a proactive planning and process-oriented approach  
  • Increase efficiency and effectiveness to lower the IT costs and increase ROI return on investment
  • Allow for better transparency and accountability within the organization 
  • Unlock digital transformation through ITSM tools that enable next-generation technologies like automation 
Talk with an expert

Service Request Management

Knowledge Management

IT Asset Management

Incident Management

Problem Management

Change Management

Why Jira Service management?

Jira Service Management is the service management solution built to unlock high-velocity teams, and it helps your team make work visible. It provides an open, collaborative platform that brings visibility to work and delivers value faster. With JSM, teams can deliver more value and a better customer experience more quickly. JSM can help you achieve work that flows and breaks down data silos so that everyone can see what’s happening.  

Make work visible

An open, collaborative platform brings greater visibility to work and increases efficiency    

Deliver value fast

Empower teams to deliver value fast without the cost and complexity of legacy ITSM 

Work that flows

 Accelerates the flow of work between Dev, Ops, and Business teams   


Advantages of ITSM with Jira Service management

Improve Customer Satisfaction: Efficiently track, manage, and respond to employee and customer requests. 

Resolve Incidents Quickly: features like problem tracking, system monitoring, and alerts can help dev-Ops improve incident response 

Deliver value Faster: Improved visibility through dashboards helps collaborate DevOps and IT Ops. 

Develop better products: Application developers and software engineers can manage work requests related to bugs to provide support and fix the bugs to resolve the issues faster. 

Manage change effectively: Manage changes, business assets, and tool configuration across the organization all in one place. 

Increase your service desk’s efficiency: Different teams can roll out their own service desk with processes that fit the way they work in the organization’s JSM environment.  


Our Jira Service Management Services 


Empyra excels in time bound and result focused implementation of Jira Service Management. We can help you drastically improve your ITSM practices and streamline processes with JSM. Leverage on our 15+ years of consulting experience.


Hassle-free migration from another tool to JSM without business disruption. Data Migration, Customization, and Integration  covered


Optimize the usage of your Atlassian assets to save cost and improve processes & outcomes. We can help you eliminate duplicate user licenses, identification and elimination of redundant apps, and better license management resulting in cost reduction


Comprehensive training by Empyra’s Atlassian experts helps you leverage the capabilities of JSM to the fullest

Jira Service Management Implementation Case Study

Find how Empyra made a smooth transition from the legacy tools to JSM for Victoria’s secret. Read this case study that outlines the JIRA implementation journey and the benefits that followed along with reliable ITSM tool and achieve efficiency..

Victoria’s Secret – Case Study

Discover How Empyra simplified the processes for Victoria’s Secret by facilitating a smooth transition to Atlassian’s Jira Service Management.

Frequently Asked Questions

How much does Jira Service Management cost?

The cost for Jira Service Management depends on a number of factors. Depending on which version of the software is necessary for your implementation, the cost will vary. Atlassian offers a Standard and Premium version of JSM where additional functionality becomes available. Also, more obviously, the number of licensed agents needed will impact the cost. It is important to note that not all users of JSM will necessarily need to be licensed, as we’ll only need to procure licenses for Agents processing the incoming requests.  

How much time does JSM implementation take?

On average, about 4 to 6 weeks. This timeline can certainly vary depending on the number of Service Management projects that need to be set up, the number of teams that will need different service catalogs, and the version of the software being implemented. It should be noted that Jira Service Management Premium comes with additional Asset Management & Ops Genie notification functionality that may need to be configured, thus adding to the expected timeline for delivery.

Can we Design Workflows according to our need?

Absolutely. There is no limit to the number of workflows that can be configured in JSM, regardless of the version. Workflows can be designated all the way down to each individual Request Type. 

How and Who will provide the training for JSM?

At Empyra, we offer many different types of training for all Atlassian products. Based on the need, we can establish end-user training, power user training, or administrator training.

Book consultation with our Atlassian Experts


215 S Denton Tap Road, Suite 215, Coppell, TX 75019

India Office

#1119, Banshankari 6th Stage, 1st Block, Bangalore – 560098 

Call Us

(330) 744-5570